Internal Information System

MAPFRE ASISTENCIA S.A., Compañía Internacional de Seguros y Reaseguros, S.A (hereinafter MAWDY) strives to constantly improve services and develop the best possible relationship with customers, distributors, providers, shareholders and society in general. Ethics, transparency and integrity are an integral part of the guiding principles of MAWDY’s activity and as such, the actions of everyone on the MAWDY team must always be honest and responsible, always complying in full with internal and external regulations ethically and professionally.

If you are aware of any possible irregular, illegal situation or conduct that infringes either the law or MAWDY´s own internal regulations, then MAWDY´s Internal Information System is at your disposal to communicate the observed facts confidentially, anonymously (if you so wish), with total protection against any type of retaliation, as per the terms set out in the Policy and Procedure that regulate MAWDY’s Internal Information System.

With your help, we continue to improve. Thank you for placing your trust in MAWDY.

MAPFRE S.A. Internal Information System
MAWDY’s Information Management Procedure

File a complaint

If you wish to report or communicate any information about possible irregularities or unlawful acts committed within MAWDY

You can file a complaint through the following communication channels:

Post addressed

A/A MAPFRE ASISTENCIA’s Internal Information System
Ctra Pozuelo Majadahonda, 52, Edificio 2, Planta 0
28220, Majadahonda, Madrid

E-mail

To: sistemainternodeinformacion@mawdy.com

Click here to review the ADDITIONAL DATA PROTECTION INFORMATION.

Or you can also make your complaint using the following

Electronic form

    * Required information.

    PERSONAL DATA PROCESSING:

    The Reporting Party is hereby informed about the processing that the controller MAPFRE ASISTENCIA Compañía Internacional de Seguros y Reaseguros, S.A, hereinafter MAWDY, established in Carretera de Pozuelo, 52, 28222 Majadahonda, Madrid, will carry out of (I) their personal data, voluntarily provided through the MAWDY Internal Reporting System relating to the reporting of breaches committed within said entity, which is governed by the provisions of Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019, on the protection of persons reporting breaches of Union Law, and in the applicable local regulations transposing said Directive and; (II) of the documentation sent to MAWDY in support of your Complaint, as well as any communications or international transfers of the data that may take place, all for the purposes detailed in the Additional Data Protection Information.

    The Reporting Party guarantees the accuracy and truthfulness of the personal data provided, MAWDY reserves the right to reject false allegations, without prejudice to any other legal action that may be taken.

    Basic information on Data Protection:

    Controller: MAWDY

    Purposes: To process, investigate and resolve any indications and/or complaints received regarding incidents that are allegedly unlawful or contrary to MAWDY internal rules, as detailed in the “MAPFRE S.A. Internal Information System Policy” and in the “MAWDY Information Management Procedure”.
    Adopt appropriate disciplinary measures and/or promote the judicial or investigative proceedings that may arise from the same.
    Manage and investigate public disclosures regarding the reported facts that MAWDY becomes aware of.

    Legal Basis:

    • Compliance with legal obligations.

    • Legitimate interest.

    Recipients: MAWDY Internal Information System Committee, in the terms indicated in the section “Additional Data Protection Information”. Data may be disclosed to third parties and/or transferred to third countries in accordance with the terms and conditions stated in the Additional Information.

    Rights: The data subjects may exercise their rights of access to, rectification of, and erasure of their data; their right to limit or object to processing of their data, and their right to data portability, as detailed in Additional Information on Data Protection.

    Additional information:You can consult additional data protection information at
    https://www.mawdy.com/media/clausulas/2-CC-MAWDY-ENG.pdf

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